[Uh...hey, there, Charles. Or a Charles, at least. Balthazar wasn't a close confidante with the last one, but they did share the library and a couple conversations. He can't recall him being this befuddled before, which suggests a memory wipe, or possibly an entirely new arrival.

He waits politely until the feed reconnects and sends a message by voice:]

All right, there? I'm afraid none of us have any idea how to get out of here. You're not alone, though, for whatever that's worth.