I've apologized. If you disbelieve me contrite, you're mistaken. I've Confessed, and part of my penance is apologizing so publicly. There are plans in place to stop me should this happen again - which it shouldn't.

[She sighs and shoves hair out of her face.]

I can't convince you of it, that's fine. But I am sorry for the further pain I caused you when you were already injured.